SBC - Stupidity is our first name.

Okay, first I will admit, I hate SBC. I have/had their DSL service. The bright kids at SBC would not allow me to cancel my DSL service before the contract was over, even though I understood there was a contract and was fine paying to the end of contract.

What did they do? Raise my rate after I called to the new higher rate, and then of course did not drop me. So I called again. After the contract was up - yes to drop the contract, you have to auto-renew the contract... I got someone who understood the stupidity, said I would be refunded my charges and the DSL dropped (their service is horrid in cleveland ohio).

So of course, do I even need to say it? My service was not dropped, and I was continued to be billed $50 a month for DSL service I hadn't used in 6 months, and had cancelled numerous times. To this day, I am still being billed, still not refunded for that money. And they wonder why people are dropping land lines...

So okay, that is my private battle with the worst customer service on the face of the earth (their fines give them this award). But why mention it here?

Well because, the kids in the rapid deployment team send their email from a certain domain they don't own... can you guess the domain? Or do you need the single note actor Tommy Lee Jones to spell it out for you?

What is up with the Rapid Deployment Team?

They are all out of the office it seems, but they have the bestest names!

Chad Norville was out of the office on the 18th, but no worry, Alex Zamora would handle his emails!

RANDALL B HAUDEK,rh3653@sbc.com was out. Maria Rivera-Heiser was there!

It goes on and on.

So to recap. Idiotic company that the balding Tommy Lee Jones fronts for is screwing me on DSL and screwing me by using my domain for internal emails. What next? Come over my house and use my toilet and then not flush? Aren't tech companies supposed to, you know, KNOW SOMETHING ABOUT TECHNOLOGY!??!?!?!?!?!?

And before you dismiss this rant and sign up for any of their services – why are they using donotreply.com for internal emails so I can see the bounces? I can tell you. Because they are complete freaking idiots.

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Posted by Chet at March 19, 2005 05:48 AM