Sabre - stupider than I thought

So I called the sabre number in one of 100,000+ emails sent to me. It was a support line. I get some dufus on the other end. I explain the situation and he takes serious offense to it as if I had hacked their system.

He then puts me on hold for 5-10 minutes. Remember this is long distance on my own dime because I hope to clear this up. This is the third time I had called them, once in November, once in Febuary and now. This was the best.

The guy on the other end of the line finally comes back. I asked for the billing address so I could send them the bill for using the domain almost every day since last fall - roughly an $18,000 bill. He refused to give me any address. Seems people never ever, ever, ever, ever send a bill or payment to sabre. I guess they run their service for free because of their love of air travel.

But Mr. Dippy the customer service guy is on the ball. He is outraged. Those are personal emails. He is sure legal will want to straighten me out.

Okay, have legal call me here is my...

NO! Their number is...

Seriously, I am not going to spend more of my time and money to straighten out your problem, have them...

NO!!! Their number is...

and Mr foaming at the mouth would only give me legal's phone number. I asked him his name and he refused, that was not required.

Okay, so his panties are in a bunch. I will pay for the call to legal and get this resolved. I called legal on the 12th. An answering machine. I explained the situation, gave them my number.

They still haven't called. One good thing, the last email from sabre was on 4/11.

Could they have fixed the system? While that is great. Too late sabre. I want to be compensated for your abuse. You flooded my system with over 100,000 emails. You could have had the decency to have call, you could hire actual customer service reps, but you decided no on all counts.

So time to find me a good Texas lawyer and get my money. Because I can take to some extend stupidity, but when you couple it with complete arrogance of a company like sabre? No. No. No.

And nice security there guys.

Sabre.com - A World Leader in Travel Commerce

Do you see that? A world leader!! They are a world leader in travel commerce. They power almost every travel agent in the world, wouldn't it suck to start getting bounces from their support desk?

Why yes it would.

Because when Suza Munkittrick (great last name) lets Brandon know,

Brandon,
Thanks for your quick attention to this tracker- I did assign a virtual
printer to 7TZA in my set-up. I will retest again using the same printer
and advise if not successful.
Regards,
Suzan

Gosh darn it! I want to know! I need to know everything. Over 20,000 emails in a month? Thats not enough!

When Coly Gutekunst says,

I will be out of the office Thursday, March 3, 2005, 2005. For immediate assistance, please contact Jane Schuling.

thanks
colyg

I have to know, are they using a fake name generator? Is it a requirement to have a goofy last name to work for Sabre? If it is, Jane, you better start fixing up that name.

How much of a "world" leader is sabre? Enough that Rogerio says,

Estou ausente em treinamento até 7 de março, sem acesso a email. Para questões urgentes sobre tarifas, favor enviar email para:
airpricing.brasil@sabre.com
Atenciosamente,
Rogério Bruno
------------------------------------------------------------------------------------
I am out of the office at a training until March 7th, with no access to e-mail.
If you have any urgent pricing issues, please send an e-mail to:
airpricing.brasil@sabre.com
Best regards,
Rogerio Bruno

I guess the foreign desk can wave the goofy last name requirement.

Stan Maslankowski is a company guy, he used be Stan Smith until Sabre offered him a job and he offered up his family name. What is Stan saying?

**********This an automated message.***************** Hello, I am out of the officefor the week of April 11, working onsite at a customer location. I will return messages as soon as possible. Please use the Sabre help desks if you require a quicker response, otherwise I will respond to your message as soon as possible. Thanks, Stan

Yes, please use the sabre help desk. I NEED MORE BOUNCED EMAIL!!!

Oh I know, I am just ranting, obviously a company which handles the booking of almost every major airline doesn't need tight security, phweettt... they should just use any domain they want when sending out email, because obviously there emails are of no importance, no importance of all.

There are more emails, some with more private detail, but I will hold off posting them for now. But of course it won't end. I have written intuit, and their emails still continue.