Altiris.com claims:
A wise man does not migrate alone. Mange the mysteries of Windows Vista migration with Altiris. OS migration can be intimidating. But with Altris, you can easily avoid unexpected pitfalls.
Well… Altris has one little pitfall of their own. They use donotreply.com in a return address for their ITSSC Helpdesk. What does this mean? I get all of their email bounced to me, and I get the replies to the trouble tickets from people who do not pay attention to the subtle domain name - donotreply.com. To be fair to the users, the messages generated do not actually say not to reply to them, they just use donotreply.com as the address and this at the bottom of the email – “Thank you for using SEI Helpdesk. Please contact the helpdesk immediately if you are unsatisfied with the resolution to your problem”
So to help out Altiris, I thought I would pass a couple of messages on to them that they never got since they used my domain. These users responded to the helpdesk message, and that means Altiris never saw the emails, but I did.
Glenn R Smith rebooted and that solved the problem. So cancel his service order.
Good for you Glenn, you learned the #1 rule in fixing computers, when in doubt reboot. So congrats to you for being a user who is able to do some basic troubleshooting on your own. You are a dream to most support reps.
Uh oh! From the same company a Tony Kozich replied 40 minutes after the above email to say, “Thank You”. I guess I should let Tony know that he should be thanking Glenn, not Altiris. Or maybe just pass it on to Glenn, but Tony signed his email in a big fancy font, so I doubt anyone really wants to talk to him. I have found people using the fancy font in emails are normally the people you want to avoid.
So there are just a couple for you Altiris. No big deal though right? Hey, the above are only quoted from a defense contractor…
